Frequently Asked Questions

Which countries do you ship to? Do US buyers have to pay customs duties or import fees? What are your shipping times? Do you provide tracking? Are your models authentic? Are your models mint condition? Do you sell CHASE models? What is your return policy? Do you combine shipping? Why does my tracking show no movement?

Which countries do you ship to?

We currently ship to the following countries:

• United States
• Canada
• Switzerland
• United Kingdom
• Norway
• Australia
• New Zealand
• India

If your country is not listed, please contact us — we may be able to arrange shipping individually

Do US buyers have to pay customs duties or import fees?

For customers in the United States, all customs duties are covered — there are no additional import fees upon delivery.

What are your shipping times?

We ship worldwide from Ukraine

• Processing time: 1–3 business days
• USA, Canada delivery: 7–14 business days
• Europe: 7–14 business days
• Other countries: 10–21 business days

All orders include tracking.

Do you provide tracking?

Yes! All orders include a tracking number.

You will receive tracking details by email once your order has shipped.
Please allow 24–72 hours for tracking to update.

You can also click "Track my order" here in the chat or in the main menu

Are your models authentic?

Yes. We sell 100% authentic diecast models from brands such as:

• Hot Wheels
• Matchbox
• Technodrive

All items are brand new unless clearly stated otherwise.

Are your models mint condition?

All models are new and unopened.

Blister cards may show minor shelf wear unless listed as "Mint Card."
If you need perfect collector condition, please message us before ordering.

Do you sell CHASE models?

Yes! We specialize in rare and hard-to-find CHASE editions.

CHASE models are limited production variants and highly collectible.

If the listing says CHASE — it is the real CHASE version.

What is your return policy?

We accept returns or issue refunds if:

• Item arrives damaged
• Item is significantly different from description

Please contact us within 3 days of delivery.

For full details, you can review our complete Refund Policy here:
👉 https://toymotorstreasures.myshopify.com/policies/refund-policy

Do you combine shipping?

Yes! We combine shipping whenever possible.

If you're buying multiple items, message us and we can create a custom listing with combined shipping.

Why does my tracking show no movement?

International tracking may take a few days to update.

It is normal for tracking to pause during customs processing.

If tracking hasn't updated in 10+ business days, please contact us.